Privacy notice

 

 
 

SUMMARY

Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us.  For example, if you:

  1. purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and

  2. when you browse our site, we use cookies to tailor your experience and hopefully provide you with a seamless experience.  

WHAT INFORMATION WE HAVE & WHERE WE GET IT

  • When you purchase a ticket or a product from us, we will collect your contact and billing information.

  • If you have accessibility requirements, we want to make sure you have the best experience when attending events.  To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).

  • In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it for example, when providing a workshop/special event for children.

  • We use analytics like many other websites. The information we collect includes: Internet Protocol addresses (IP), Types of browser, Date and time stamp, Referring and exit pages, Number of clicks, Length of visit, Number of pages visited, Location (city or town).

  • All of this information, which is not linked to anything that is personally identifiable by being completely anonymised before being stored, will help us improve our website. We use cookies to store this information and record user-specific information on visits and pages the user views so as to provide a custom experience.

HOW WE USE YOUR INFORMATION & WHY

This section explains how we use your information and the legal basis on which we use it.

1. For the performance of our contract with you

We use your information when you enter into a contract with us (for example to buy a ticket or one of our products) so we can:

  • process your order

  • take payment

  • provide you with customer support

  • to deliver a product

2. For our legitimate business interests

  • To conduct market research and analysis which helps improve and customise our products and services via the use of Google Analytics.

  • For our marketing purposes, unless your consent is required for such marketing (see section below).

  • To send you customer service emails including booking confirmations and event reminders.

  • To answer your query if you send us a question

  • To process your application if you apply for a festival volunteer position or job

  • To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law.  As such, we may use your information to prevent misuse of our intellectual property (e.g. our or our Event Partner's brands), fraud, or other crimes.

WHERE YOU’VE GIVEN YOUR CONSENT

  • To contact you with information or offers regarding our upcoming events, products or services – this may be via email or social media platforms.  

  • We give our users the option to subscribe to our newsletter by providing an email address to receive communication from us via MailChimp. We use a secure op-in subscription system and we reserve the right to contact subscribers with information related to this website, our blog and our services. Subscribers may unsubscribe anytime and every email delivered will contain an “Unsubscribe” link.

WHO WE SHARE YOUR DATA WITH & WHY

  • Our third-party service providers (sometimes known as data processors) such as website platform providers who provide the IT infrastructure on which our products and systems are built. 

  • Our event or workshop partners that organise or provide specific services at an event (in accordance with their privacy policy). We will only share your information with partners who are providing a service specific to your booking for example for you to gain entry into a workshop you book/receive a service you purchased.

  • Third parties who provide goods and services purchased by you (e.g. merchandise) so that they can process and fulfil your orders.

  • Government agencies or other authorised bodies where permitted or required by law.

  • Any successor to all or part of our business.

YOUR CHOICES

Where you have given us your consent, you can withdraw it by doing the following.

  • To stop receiving our marketing you can change your preferences by following the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.

  • If you wish to disable cookies you may do so through your web browser options. Instructions for doing so and for other cookie-related management can be found on the specific web browsers’ websites.

  • Google Analytics - the log data specified in the previous section is stored here for us to better understand and visualise it. By disabling cookies we won’t be able to log the information about you or your visit.

YOUR RIGHTS

You also have rights over how your personal information is used including:

  • The right to object to our processing of your data.

  • The right to request that your information be erased or restricted from further use.

  • The right to request a copy of the information we hold about you.

  • The right to correct, amend or update information you have given us

LOOKING AFTER YOUR INFORMATION

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

 

 

Question?

If you have any questions about the above or our approach to privacy,please contact our Privacy Officer Alex Jnr.  

There’s also the Information Commissioner's Office (ICO) although we encourage you to try and let us help you first.
 

Updated on Tuesday 22nd May 2018