Frequently asked questions
Q: ARE CHILDREN ALLOWED PAUS?
A: The spa is for over 18s only, however, children over 12 will be allowed if accompanied by a group of adults. Please let us know in advance if you are planning to bring anyone under 18.
If you are not using the hot tubs/sauna we welcome you to PAUS with or without kids at our Hilltop Terrasse.
Q: CAN I BRING MY OWN FOOD/DRINKS TO PAUS?
A: Only food and drinks purchased on site are allowed. The Hilltop Terrasse serves a choice of delicious, freshly made food, nibbles, homemade cakes and alcoholic/non-alcoholic drinks.
Q: WHAT IS THE REFUND POLICY?
Bathing packages:Tickets are non-refundable but are transferable. This means that if you can't attend any of the booked activities we will reschedule your session (subject to availability). Alternatively, we can issue a Gift Voucher for the value of your booking.
Workshops/retreats: Workshops/retreats are provided by external partners. Therefore the refund policy for specific workshops/retreats is at the discretion of each provider and will be clearly stated on the relevant booking pages.
Q: ARE ALL THE FACILITIES OUTDOOR?
A: The hot tubs and saunas are exposed to the elements but the showers/changing rooms are all indoor. There is also indoor cafe area and ample outdoor space with deckchairs to lounge on.
Q: CAN I BRING A DOG TO PAUS?
A: Well behaved dogs are allowed and welcomed at PAUS. However, due to H&S they will not be allowed into the spa area. As this is an open space, dogs should be kept on leads to avoid any runaways. There are great walks around PAUS and we welcome dog walkers in need of PAUS. and refreshments at the Hilltop Terrasse.